Slotum Privacy Policy

At Slotum, we are committed to protecting your personal data and respecting your privacy while you enjoy our online casino services. This Slotum Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register an account, or use the Slotum app. By accessing Slotum casino, you agree to the practices described in this policy.

Who We Are

Slotum is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered office in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado. We operate our online casino under a license issued by the Tobique Gaming Commission, license number 0000002. We have provided our services since 2018, and we continue to grow our international player base across Australia, Canada, New Zealand, Scandinavia, South Africa, and India.

Information We Collect

When you create an account for Slotum casino login or use our services, we collect several categories of personal data to verify your identity, process transactions, and provide a secure gaming environment.

• We collect your full name, date of birth, email address, phone number, and residential address during registration.
• We gather payment information, including deposit and withdrawal details, when you use methods such as Visa, Mastercard, Skrill, Neteller, Trustly, ecoPayz, or cryptocurrency.
• We track your gaming activity, including games played, bets placed, and bonus usage, such as any Slotum bonus or Slotum no deposit bonus code you redeem.
• We record technical data, including your IP address, device type, browser information, and login timestamps.
• We may collect verification documents, such as identification and proof of address, to comply with anti-money laundering regulations.

How We Use Your Information

We use the information we collect to operate Slotum online casino efficiently, personalize your experience, and comply with our legal obligations. Our purposes include the following.

• We use your data to process deposits and withdrawals, including minimum deposits of EUR 10 and withdrawal requests subject to our daily, weekly, and monthly limits.
• We use your information to verify your identity and prevent fraud, underage gambling, and money laundering.
• We use your contact details to send you promotional offers, including a Slotum bonus code, Slotum free spins, or notifications about our Fantasy VIP Club.
• We use your gaming history to calculate loyalty points, cashback, and eligibility for our welcome package and reload bonuses.
• We use aggregated data to improve our website, mobile app, and overall service quality.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on your consent when you register with us and agree to our terms. We process data as necessary to perform our contract with you, including managing your account, processing payments, and fulfilling bonus terms such as wagering requirements. We also process information to comply with regulatory obligations imposed by our licensing authority and to pursue our legitimate interests in preventing fraud and maintaining platform security.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary for our operations.

• We share data with payment processors to facilitate deposits and withdrawals through methods including bank transfer, Zimpler, Sticpay, Paysafecard, and cryptocurrency networks.
• We share information with regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We share data with our alternative dispute resolution provider, EGIS, if a dispute arises regarding your account or transactions.
• We share limited data with game providers such as NetEnt, Microgaming, Pragmatic Play, and Evolution to enable gameplay and ensure fair results.
• We may disclose information to law enforcement agencies if required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Slotum mobile app to enhance your browsing experience, remember your preferences, and analyze site traffic. Our cookies help us recognize returning players, streamline your Slotum casino login, and present relevant promotions, such as a Slotum casino no deposit bonus code or seasonal offer. You can manage your cookie preferences through your browser settings, although disabling certain cookies may limit some website functionality.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including regulatory recordkeeping requirements. Typically, we retain account and transaction data for a minimum period required by our licensing jurisdiction, even after you close your account, to comply with financial and legal obligations.

Data Security

We implement industry-standard security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure servers, and restricted access controls. While we take extensive precautions, we cannot guarantee absolute security, and we encourage you to use strong )u&veGPF(k_E3Fzcs and safeguard your login credentials.

International Data Transfers

Because we serve players across multiple regions, including Australia, Canada, New Zealand, Scandinavia, South Africa, and India, your data may be transferred and processed in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection standards and include appropriate safeguards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to your requests in a timely manner.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to certain processing activities, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at support@slotum.com, and we will assist you promptly.

Restricted Jurisdictions

We do not accept players from certain countries, including Afghanistan, Belarus, parts of Canada such as New Brunswick and Ontario, China, Cuba, Iran, Israel, North Korea, Poland, Russia, the United Kingdom, the United States, and several other restricted territories. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and withhold any associated funds.

Children's Privacy

Slotum casino is intended solely for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. We do not knowingly collect data from minors, and we take immediate action to close any account found to belong to an underage individual.

Changes to This Policy

We may update this Slotum Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you would like more information about our Slotum casino reviews process, bonus terms, or privacy practices, please contact our support team via live chat, available 24/7, or by email at support@slotum.com.